Privacy Policy

Last updated: 7 February 2026

Who we are

Axis IT Ltd (“we”, “us”, “our”) operates the website
https://axis-it.co.uk
and the Urban Sweets Driver mobile application.

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: support@axis-it.co.uk

What data we collect

Website visitors

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Information submitted via contact forms or comments

This data is used for website functionality, security, and analytics.

Mobile app users (Urban Sweets Driver)

When using the Urban Sweets Driver app, we may collect:

  • Name or identifier associated with your driver account
  • Device information (such as operating system and app version)
  • Location data, when tracking is enabled
  • Delivery and tracking status information

The app is intended for authorised delivery drivers only.

Location data

The Urban Sweets Driver app uses location data to provide live delivery tracking.

  • Location data is collected only when the driver explicitly enables tracking
  • Tracking runs via a foreground service and is indicated by a persistent notification
  • Location tracking may continue when the app is in the background (for example, when the screen is locked or navigation apps are in use)
  • Drivers can stop tracking at any time within the app

Location data is used solely to:

  • Monitor delivery progress
  • Estimate arrival times
  • Confirm delivery completion
  • Provide operational support

We do not use location data for advertising or marketing purposes.

Cookies

Our website uses cookies to:

  • Remember user preferences
  • Enable login functionality
  • Improve website performance

You can manage or disable cookies through your browser settings.

Embedded content from other websites

Pages on this site may include embedded content (such as videos, images, or maps).
Embedded content from other websites behaves in the same way as if you visited those websites directly and may collect data in accordance with their own privacy policies.

Who we share your data with

We do not sell your personal data.

Data may be shared with:

  • Hosting and infrastructure providers
  • Security and spam prevention services
  • Mapping and location service providers used by the mobile app

All third parties are required to handle data securely and lawfully.

How long we retain your data

Personal data is retained only for as long as necessary for operational, legal, or regulatory purposes.

  • Website comments and form submissions may be retained for administrative and security reasons
  • Driver and delivery data is retained only as long as required for business operations
  • Location data is not stored longer than necessary for delivery tracking

Your data protection rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability

To exercise these rights, please contact us using the details provided above.

How we protect your data

We use appropriate technical and organisational measures to protect personal data, including secure servers, access controls, and encrypted communications where applicable.

Where your data is processed

Data may be processed and stored within the UK or EEA. Where third-party services are used, appropriate safeguards are in place to protect your data.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.